We are constantly reviewing ways to improve our service. We would greatly appreciate your feedback. Kindly complete the short survey below. Thank you for your time.

Please Select service provided.  Meet and Assist  Porter  Buggy	Please select your jornety type. Arrival Departure Transfer - External Connecting - Internal Arrival & Departure Departure &Arrival Arrival - Carnet Desk Departure - VAT Desk Departure - Carnet Desk Departure - VAT Desk - Carnet Desk	How did you hear about us? Existing customer Heathrow Website Heathrow App Google Yahoo Facebook Twitter LinkedIn Paper Advert Radio Advert TV Advert Facebook Friends or Family Event Personalised Mailing Newsletter Airline Travel Agent Other	Age range? Younger than 18 18-24 25-34 35-44 45-54 55-64 65 or older Prefer not to answer
How the services was booked ?.  Online  Call Centre
Overall
1. Please rate your overall quality of service.
Poor   Below Average   Average   Good   Excellent
Booking
2. Please rate our website / call centre agent for Heathrow Upgrade Premium Service. Scale 1-5. Where 1 is Poor and 5 is Excellent
1 Poor   2   3   4  5 Excellent Ease of booking online Ease of booking through call centre Customer service skill Product knowledge Advice of other available services? How easy to find info regarding services on the website ? How likely you will be interested to book other services?
Service Delivery
3. Please rate the staff who provided the service. Scale 1-5. Where 1 is Poor and 5 is Excellent
1 Poor   2   3   4  5 Excellent Customer Service Quality of service Airport knowledge Product knowledge Communication Professionalism Helpfulness Delivery of service Agent location / visability Speed of service
Satisfaction
4. Please rate how likely you would consider the following. Scale 1-5 Where 1 is Very unlikely and 5 is Very likely
1 Very unlikely   2 Somewhat likely   3 Neutral   4 Somewhat likely  5 Very likely Book our services again Try other services we offer Recommend to a friend/colleague 1 Book online via the website Book through our call centre
Product Review
5. Would you consider booking any of the following services if made available?
Yes  No  Maybe Flower arrangement Lounges SIM Cards Chauffeur Personal shopper Infant pushchair
6. Do you feel our services are fairly priced / good value for money?
Very inexpensive Somewhat inexpersive Priced right Somewhat expensive Very expensive
Passenger Details
Full name * Booking Reference * Email Address * Phone * Please tell us how can we improve our service to your satisfaction
Sender Details
Name * Email * Mobile  Phone

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